We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaverifancyjewellery@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaverifancyjewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaverifancyjewellery@gmail.com.

Return, Cancellation, and Exchange Policy

Thank you for shopping with us. We take immense pride in crafting and delivering high-quality jewelry. To maintain strict standards of quality, hygiene, and product authenticity, please review our store policies regarding order cancellations and returns below.

1. Cancellation Policy

• 15-Minute Cancellation Window: Orders can be canceled within 15 minutes of order placement.

• How to Cancel: To request a cancellation, please contact our support team immediately at [Insert Email / Phone Number] with your Order Number and full name.

• Post 15-Minute Policy: Once the 15-minute window has passed, your order enters our automated fulfillment and production pipeline. After this point, orders cannot be canceled or modified under any circumstances.

2. Return and Exchange Policy

• Strict No-Return Policy: Due to the personal and delicate nature of jewelry products, as well as strict hygiene and quality management safety protocols, all sales are final. We do not accept returns, refunds, or exchanges once an item has been processed or dispatched.

• Final Sale: Please review item specifications, size details, materials, and descriptions carefully before completing your purchase.

3. Damaged, Defective, or Incorrect Items

We carefully inspect every item prior to dispatch to ensure it meets our quality standards. In the rare event that your item arrives damaged during transit or if you receive the wrong product:

1. Notification Period: You must notify our support team within 24 hours of delivery.

2. Required Proof: Please email [Insert Email] with your Order Number, detailed photos, and an unboxing video showing the original packaging and the damaged/incorrect product.

3. Resolution: Upon verifying your claim, our customer service team will issue a replacement or store credit at our discretion. Requests submitted after 24 hours of delivery will not be eligible for review.